Most of us are in a hurry.  It is the nature of our lives today. We do not want to waste time in lines. We are impatient. We want what we want when we want it. Generally, that means now.

Long lines and wait times do happen. Communication is the key here. With a little communication, you will find that most of us will calm down and give you more time to service our needs.  

“A friendly “I”ll be right with you,” or “I’m finishing up here; I’ll be right with you,” normally will do the trick. ”

I am sure you have heard these statements before. Most people know that these simple sentences will cure customer impatience, but it works best when the service provider actually says and means these statements.